Terms of Service

1. Agreement to Terms

By accessing and using the services of Highfield Property Solutions Ltd, you accept and agree to be bound by the terms and provision of this agreement.

2. Services Provided

Highfield Property Solutions Ltd provides supported accommodation services for vulnerable adults and young people, including:

• Safe and secure housing accommodation
• 24/7 support services
• Personalized care planning
• Life skills development programs
• Partnership working with local authorities and healthcare providers

3. Resident Responsibilities

Residents are expected to:

• Treat the property and facilities with respect
• Follow house rules and community guidelines
• Engage positively with support staff and services
• Respect the rights and privacy of other residents
• Participate in care planning and review processes

4. Payment Terms

Accommodation fees are typically arranged through local authority funding or housing benefit. Residents are responsible for ensuring their funding arrangements are maintained and up to date.

5. Termination of Services

Either party may terminate the accommodation arrangement with appropriate notice as outlined in individual tenancy agreements. We reserve the right to terminate services immediately in cases of serious misconduct or breach of terms.

6. Limitation of Liability

While we strive to provide the highest quality of care and accommodation, our liability is limited to the extent permitted by law. We maintain appropriate insurance coverage for our operations.

7. Complaints and Disputes

We have a formal complaints procedure in place. Any concerns or disputes should first be raised with our management team. If unresolved, matters may be escalated to relevant regulatory bodies.

8. Contact Information