Safeguarding Policy
Our commitment to protecting vulnerable adults and young people
Last updated: January 2025
1. Our Commitment
Highfield Property Solutions Ltd is committed to safeguarding and promoting the welfare of all vulnerable adults and young people in our care. We believe that everyone has the right to live free from abuse, neglect, and exploitation.
2. Types of Abuse
We recognize various forms of abuse including:
- Physical abuse: Hitting, slapping, pushing, restraining, or inappropriate sanctions
- Emotional abuse: Threats, humiliation, bullying, or psychological harm
- Sexual abuse: Any non-consensual sexual activity or exploitation
- Financial abuse: Theft, fraud, or misuse of money or possessions
- Neglect: Failure to provide adequate care, food, shelter, or medical attention
- Discriminatory abuse: Harassment based on race, gender, disability, or other characteristics
3. Prevention Measures
We implement comprehensive prevention measures including:
- Thorough recruitment and vetting procedures including DBS checks
- Regular safeguarding training for all staff members
- Clear policies and procedures for reporting concerns
- Regular supervision and support for staff
- Safe recruitment practices and ongoing monitoring
- Creating a culture of openness and transparency
4. Reporting Procedures
If you have concerns about abuse or neglect:
- Ensure the immediate safety of the person at risk
- Report concerns immediately to our Designated Safeguarding Officer
- Document all relevant information and observations
- Cooperate fully with any investigations
- Maintain confidentiality while ensuring appropriate disclosure
5. Emergency Contacts
Emergency Services
999
For immediate danger or medical emergencies
Adult Social Care
0121 303 1234
Birmingham Adult Safeguarding Team
Our Safeguarding Officer
0333 358 3585
Available 24/7 for safeguarding concerns
Care Quality Commission
03000 616161
For regulatory concerns
6. Training and Development
All staff receive comprehensive safeguarding training including:
- Recognizing signs and symptoms of abuse
- Understanding reporting procedures and responsibilities
- Mental Capacity Act and Deprivation of Liberty Safeguards
- Person-centered approaches to safeguarding
- Regular refresher training and updates
7. Review and Monitoring
This policy is reviewed annually and updated as necessary to reflect changes in legislation, best practice, and organizational learning. We work closely with local safeguarding boards and regulatory bodies to ensure our practices remain current and effective.
8. Contact Us
Highfield Property Solutions Ltd
Fairgate House, 205 Kings Road
Birmingham, B11 2AA
Email: info@highfieldpropertysolutions.co.uk
Phone: 0333 358 3585
