0333 358 3585
info@highfieldpropertysolutions.co.uk
Birmingham, B11 2AA

Safeguarding Policy

Our commitment to protecting vulnerable adults and young people

Last updated: January 2025

1. Our Commitment

Highfield Property Solutions Ltd is committed to safeguarding and promoting the welfare of all vulnerable adults and young people in our care. We believe that everyone has the right to live free from abuse, neglect, and exploitation.

2. Types of Abuse

We recognize various forms of abuse including:

  • Physical abuse: Hitting, slapping, pushing, restraining, or inappropriate sanctions
  • Emotional abuse: Threats, humiliation, bullying, or psychological harm
  • Sexual abuse: Any non-consensual sexual activity or exploitation
  • Financial abuse: Theft, fraud, or misuse of money or possessions
  • Neglect: Failure to provide adequate care, food, shelter, or medical attention
  • Discriminatory abuse: Harassment based on race, gender, disability, or other characteristics

3. Prevention Measures

We implement comprehensive prevention measures including:

  • Thorough recruitment and vetting procedures including DBS checks
  • Regular safeguarding training for all staff members
  • Clear policies and procedures for reporting concerns
  • Regular supervision and support for staff
  • Safe recruitment practices and ongoing monitoring
  • Creating a culture of openness and transparency

4. Reporting Procedures

If you have concerns about abuse or neglect:

  1. Ensure the immediate safety of the person at risk
  2. Report concerns immediately to our Designated Safeguarding Officer
  3. Document all relevant information and observations
  4. Cooperate fully with any investigations
  5. Maintain confidentiality while ensuring appropriate disclosure

5. Emergency Contacts

Emergency Services

999

For immediate danger or medical emergencies

Adult Social Care

0121 303 1234

Birmingham Adult Safeguarding Team

Our Safeguarding Officer

0333 358 3585

Available 24/7 for safeguarding concerns

Care Quality Commission

03000 616161

For regulatory concerns

6. Training and Development

All staff receive comprehensive safeguarding training including:

  • Recognizing signs and symptoms of abuse
  • Understanding reporting procedures and responsibilities
  • Mental Capacity Act and Deprivation of Liberty Safeguards
  • Person-centered approaches to safeguarding
  • Regular refresher training and updates

7. Review and Monitoring

This policy is reviewed annually and updated as necessary to reflect changes in legislation, best practice, and organizational learning. We work closely with local safeguarding boards and regulatory bodies to ensure our practices remain current and effective.

8. Contact Us

Highfield Property Solutions Ltd
Fairgate House, 205 Kings Road
Birmingham, B11 2AA
Email: info@highfieldpropertysolutions.co.uk
Phone: 0333 358 3585